I cannot sign in

Make sure you are using the same email address as on the DanceMeetup website. If you have forgotten your password, use the password reset option on the sign-in screen or on the DanceMeetup website.

I cannot see my event pass

Your pass appears after your registration has been confirmed and assigned to your DanceMeetup account. Make sure you are signed in with the same email address used for registration.

If your registration is confirmed but the pass is still missing, please contact support.

My event schedule is not updating

Check your internet connection and refresh the screen. Previously downloaded event information may remain available offline, but live schedule changes require an internet connection.

Push notifications are not appearing

Open iPhone Settings → Notifications → DanceMeetup and make sure notifications are enabled.

Notification availability may also depend on the settings of the particular event.

I cannot add my pass to Apple Wallet

Make sure you are using a supported version of iOS and that the pass is valid. If the problem continues, restart the app and try again or contact support.

The information in the app is incorrect

Event schedules, venue details and announcements are managed by the relevant event organizer. Please contact us and specify which event and information is affected.